9441 – 1137 – 2017-04-25

Hi Anne Marie, make sure your browser isn’t the cause. Have you tried using FireFox to view the videos? If you don’t already have it, you’ll have to download it. Remember we talked about how sometimes Chrome and Internet Explorer will have viruses that cause problems with the videos. Try downloading the latest version of your browser to try and clear those, and see if you can make it work. Or, you can always use Firefox. We’re not having anyone else struggle with the videos, so I think the technical issue may be at your end. Let me know.